Enrollment Specialist
Tasks
- Assign counselors based on availability
- Build and configure open enrollment cases
- Communicate enrollment details to benefit counselors
- Conduct readiness checks prior to launch
- Confirm counselor access
- Confirm platform builds
- Determine staffing needs
- Ensure accurate case closeout
- Finalize enrollment calendars
- Gather and validate requirements
- Generate enrollment reports
- Generate staffing reports
- Generate utilization reports
- Identify trends and risks
- Maintain backup plans
- Maintain booking links
- Maintain case build checklists
- Maintain case communications
- Maintain platform access
- Maintain staffing trackers
- Manage Microsoft Bookings
- Manage Teams chats
- Manage certification requirements
- Manage licensing requirements
- Monitor Teams chats and call center inboxes
- Partner with account managers and implementation managers
- Resolve access issues
- Resolve missed appointments
- Review case details
- Support compliance with regulatory requirements
- Support enrollment operations
- Track daily activity
- Track performance metrics
- Track premiums
- Transition open enrollment cases to new hire status
- Update Outlook calendar entries
- Update systems calendars and communications
Perks/Benefits
- 401k match
- Accident insurance
- Company paid life insurance
- Critical illness insurance
- FSA or HSA plans
- Generous PTO
- Hospital indemnity insurance
- Legal and identity protection
- Medical, dental & vision coverage
- Pet benefits
- Remote work
- Supplemental life insurance
Skills/Tech-stack
Call Center | Call center workflows | Case management | Certification | Compliance Management | Dynamics 365 | Licensing | Long-term care | Microsoft Bookings | Microsoft Outlook | Microsoft Teams | Reporting | Scheduling
Education
Roles
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