Technical Escalations Engineer 2 (Logs) - US-East
Boston, Massachusetts, USA; New York, New York, USA
USD 85K-124K Senior-level Full Time
Tasks
- Advocate for customers on platform evolution
- Build internal tools and diagnostic flows
- Create log troubleshooting guides
- Drive customer log issue solutions
- Identify gaps with engineering and product
- Investigate complex escalations
- Lead escalations for indexing or retention behavior
- Lead escalations for missing logs
- Lead escalations for parsing discrepancies
- Lead escalations for pipeline misconfigurations
- Lead technical calls
- Mentor Global Support Engineering team
- Provide Datadog Logs expertise
Perks/Benefits
- Continuous career development
- Hybrid work environment
- Internal Onboarding
- Mentor and buddy program
- Product training
Skills/Tech-stack
Cause analysis | Cold storage | Data Processing | Data Processing Pipelines | Data Rehydration | Escalation management | Exclusion filters | Grok | JSON | Live Tail | Log Ingestion | Log Parsing | Log Visualization | Log filters | Log processors | Log remapping | Monitoring | Processing pipelines | Quotas | Root Cause Analysis | Root cause | Routing | Technical Escalation | Technical escalation management | Troubleshooting
Education
N/A
Regions
Countries
States
Related jobs
-
Robotics & Automation Project Engineer USD 76K-92KCause analysis | Data Analysis | Electrical schematics | Electrical troubleshooting | Industrial Automation401k plan | Cell phone reimbursement | Employee assistance program | Equity | Flexible time offMid-level Full TimeAustin, TX R9h ago
-
Robotics & Automation Project Engineer USD 76K-92KCause analysis | Control Systems | Data Analysis | Electrical schematics | Industrial Control Systems401k | Cell phone reimbursement | DCFSA | Dental insurance | Employee assistance programMid-level Full TimePittsburg, PA R9h ago
-
Robotics & Automation Project Engineer USD 76K-92KChange Control | Control Systems | Electrical schematics | Industrial Control Systems | Industrial controlCell phone reimbursement | Company 401K | Employee assistance program | Equity | Flexible time offMid-level Full TimeSyracuse, NY R9h ago
-
Robotics & Automation Project Engineer USD 76K-92KCause analysis | Change Control | Control Systems | Data Analysis | Electrical schematics401k match | Cell phone reimbursement | Employee assistance program | Equity | FSA DCFSAMid-level Full TimeAtlanta, GA R9h ago
-
Robotics & Automation Project Engineer USD 76K-92KAutomated manufacturing | Automated manufacturing equipment | Cause analysis | Control System | Control Systems401k plan | Cell phone reimbursement | Dental insurance | Employee assistance program | EquityMid-level Full TimeCharlotte, NC R9h ago
-
Robotics & Automation Project Engineer USD 76K-92KCause analysis | Continuous Improvement | Control Systems | Electrical schematics | Industrial Control Systems401k | Cell phone reimbursement | Dental & vision insurance | Employee assistance program | EquityMid-level Full TimeSan Antonio, TX R9h ago
-
Data Platform Engineer, Infrastructure USD 70K-300KAWS | Alerting | Audit Logging | CI/CD | Capacity PlanningFlexible hours | Onsite work | Work-life balanceMid-level Full TimeIrvine, CA12h ago
-
Data Platform Engineer, Autonomy Analytics USD 110K-144KAirbyte | Airflow | BigQuery | CDC | Cloud Object StorageMid-level Full TimeIrvine, CA12h ago
-
Data Platform Engineer, Data Pipelines USD 70K-300KAirbyte | Airflow | BigQuery | CDC | DBTFlexible hours | Fully onsite collaboration | Work-life balanceMid-level Full TimeIrvine, CA12h ago
-
Senior Applied AI Engineer USD 139K-201KAPI Development | Agent workflows | Debugging | Document processing | Information RetrievalSenior-level Full TimePlaya Vista, California, United States12h ago
-
Senior Applied AI Engineer USD 175K-210KAPIs | Agent Design | CI/CD | Code review | Cost OptimizationEquity grants | Health benefits | Paid time offSenior-level Full TimeBoston, MA, USA14h ago
-
Senior Mechanical Engineer, Robotics USD 132K-160KASME Y14.5 | Actuators | BLDC motors | Bearings | CNC machining401k plan | Dental insurance | Flexible Paid Vacation | Life insurance | Medical insuranceSenior-level Full TimeHouston, TX15h ago
-
Senior DevOps Engineer - Storage Platforms USD 90K-252KAlerting | Ansible | Backup Rubrik | Backup Technologies | Bash401k matching | Basic life insurance | Company-Paid Holidays | Employee stock purchase plan | Health, dental and vision coverageSenior-level Full TimeUnited States (Remote) R17h ago
-
Forward Deployed Engineer USD 180K-245KAgent Builder | Agent Design | Automation | Claude | Data integration401k | Medical, dental, and vision insurance | Paid Company Holidays | Paid parental and caregiver leave | Paid time offMid-level Full TimeUnited States20h ago
-
Sr. Data Engineer USD 98K-130KAgile | Airflow | CI/CD | DBT | Data ArchitectureBusiness casual environment | Dental insurance | Life insurance | Medical insurance | Paid HolidaysSenior-level Full TimeLatham, NY, United States20h ago
-
DoD MLOps Software Engineer USD 140K-225KAWS GovCloud | Agent systems | Behavior Modeling | Behavior Trees | CI/CDCasual environment | Disability insurance | Employer paid dental insurance | Employer paid medical insurance | Free parkingMid-level Full TimeHonolulu, Hawaii20h ago
-
AWS | AWS Lambda | AWS MSK | Alerting | Amazon EKSOn-call support | Production incident troubleshooting opportunitiesSenior-level Full TimeAuburn Hills, MI, United States21h ago
-
Ansible | C# | C++ | CMake | CUDAMentorship | Remote work | Training workshopsMid-level Full TimeBaltimore, MD, United States R23h ago
-
Director, Data Science - Central Product Platform (CPP) USD 253K-314KA/B | A/B Testing | Agent Orchestration | Apache Hive | Apache SparkExecutive-level Full TimeBellevue, WA | Menlo Park, CA1d ago
-
Software Engineer III, AI/ML, Foundational Lanes USD 147K-211KC++ | Computer Vision | Data Processing | Debugging | Geometric algorithmsSenior-level Full TimeMountain View, CA, USA1d ago
-
Software Engineer, On-Device Machine Learning USD 174K-253KAndroid | Compiler development | Core ML | Data Processing | DebuggingMid-level Full TimeSunnyvale, CA, USA1d ago
-
Bash | Cause analysis | Continuous Process | Continuous Process Improvement | Corrective actionsSenior-level Full TimeSunnyvale, CA, USA1d ago
-
Access Management | Algorithms | CI/CD | Cloud platform | ComplianceEquity | Health insurance | Paid time off | Performance bonus | Retirement benefitsSenior-level Full TimeReston, VA, USA1d ago
-
Space Operations Engineer (Embedded Software) USD 119K-160KAPI Integration | ARM | C# | C++ | Command and controlMid-level Full TimeSan Francisco, CA1d ago
-
Full Stack AI Engineer USD 94K-114KAPIs | AWS Lambda | Amazon Bedrock | Amazon DynamoDB | Amazon S3Employee assistance program | Flexible time off | Paid time offMid-level Full TimePrinceton LVL - NJ, United States1d ago