Technical Escalations Engineer 2 (Logs) - US-East
Boston, Massachusetts, USA; New York, New York, USA
USD 85K-124K Senior-level Full Time
Tasks
- Advocate for customers on platform evolution
- Build internal tools and diagnostic flows
- Create log troubleshooting guides
- Drive customer log issue solutions
- Identify gaps with engineering and product
- Investigate complex escalations
- Lead escalations for indexing or retention behavior
- Lead escalations for missing logs
- Lead escalations for parsing discrepancies
- Lead escalations for pipeline misconfigurations
- Lead technical calls
- Mentor Global Support Engineering team
- Provide Datadog Logs expertise
Perks/Benefits
- Continuous career development
- Hybrid work environment
- Internal Onboarding
- Mentor and buddy program
- Product training
Skills/Tech-stack
Cause analysis | Cold storage | Data Processing | Data Processing Pipelines | Data Rehydration | Escalation management | Exclusion filters | Grok | JSON | Live Tail | Log Ingestion | Log Parsing | Log Visualization | Log filters | Log processors | Log remapping | Monitoring | Processing pipelines | Quotas | Root Cause Analysis | Root cause | Routing | Technical Escalation | Technical escalation management | Troubleshooting
Education
N/A
Regions
Countries
States
Related jobs
-
API | Airflow | Amazon Web Services | Apache Spark | AzureLearning and development | Mentorship | Travel opportunitiesEntry-level Full TimeAtlanta, Georgia, United States; Boston, Massachusetts, …1d ago
-
Staff Software Engineer, AI Engines 3P TPU Inference USD 207K-300KData Processing | Debugging | Distributed Computing | Fine Tuning | GPUSenior-level Full TimeMountain View, CA, USA1d ago
-
Software Engineer, AI/ML, Google Search Ads USD 147K-210KAlgorithms | C++ | Code review | Data Processing | Data StorageMid-level Full TimeMountain View, CA, USA1d ago
-
Senior Staff Software Engineer, AI/ML, Google Ads USD 262K-364KC++ | Data Processing | Data Structures | Data structures algorithms | DebuggingSenior-level Full TimeMountain View, CA, USA1d ago
-
Staff Software Engineer, AI/ML GenAI, Google Cloud USD 207K-300KComputer Vision | Data Processing | Debugging | Distributed Systems | Fine TuningSenior-level Full TimeSunnyvale, CA, USA1d ago
-
C++ | Data Processing | Data Structures | Data Structures and Algorithms | Data durabilitySenior-level Full TimeKirkland, WA, USA1d ago
-
Software Engineer, Data Engineering USD 70K-200KAWS | AWS Glue | AWS Lambda | Amazon Athena | Amazon EC2Mid-level Full TimeIrvine, CA1d ago
-
Senior Frontier Agents Engineer (Applied AI) USD 216K-270KA/B Testing | AWS | Ablation Studies | Agent systems | AzureCommuter stipend | Health, dental, vision coverage | Learning and development stipend | Paid time off | Retirement benefitsSenior-level Full TimeSan Francisco, CA; Seattle, WA; New …1d ago
-
Frontier Agents Engineer (Applied AI) USD 180K-225KA/B | A/B Testing | AWS | Ablation Studies | Agent FrameworksCommuter stipend | Dental insurance | Health insurance | Learning and development stipend | Paid time offMid-level Full TimeSan Francisco, CA; Seattle, WA; New …1d ago
-
API Design | AWS | AWS CloudWatch | AWS Lambda | AWS Step FunctionsBackup childcare | Financial coaching | Health care coverage | Mental health support | Retirement savings planSenior-level Full TimePlano, TX, United States1d ago
-
AI Programmer Analyst - Need 11+ Exp USD 120K-154KAI Agents | AIOps | Anomaly Detection | Automated Incident Remediation | Azure AIMid-level Contract Full TimeDallas, TX, United States1d ago
-
AI Engineer USD 180K-200KAgent Orchestration | Data Pipelines | Distributed Systems | LLM | Machine Learning401k | Commuter benefits | Dental insurance | Flexible spending | Health insuranceMid-level Full TimeNew York, New York, United States …1d ago
-
Sr Machine Learning Engineer I USD 150K-241KAutomated retraining | Bayesian Filter | CI/CD | Cloud Computing | Data Association401k match | Dental insurance | Emotional & mental wellness support | Employee resource groups | Fitness programsSenior-level Full TimeSeattle, Washington, United States R1d ago
-
HID Algorithms Engineer USD 143K-264KC plus plus | C# | Cause analysis | Data Analysis | EstimationMid-level Full TimeCupertino; Sunnyvale1d ago
-
Senior Production Engineer, Storage USD 172K-209KAnsible | Backup and Restore | Block Storage | C# | Data replication401k match | Calm subscription | Cell phone reimbursement | Commuter benefit | HSA employer contributionSenior-level Full TimeSunnyvale, CA - US1d ago
-
Workplace Engineering Track Specialist USD 170K-211KAWS | Alation | Automation | CI/CD | Cause analysisSenior-level Full TimeUnited States2d ago
-
Senior Software Engineer, Quantitative Evaluations USD 204K-259KA/B | A/B Testing | Algorithms | B testing | C++Company benefits program | Discretionary annual bonus | Equity incentive plan | Hybrid work scheduleSenior-level Full TimeMountain View, CA, USA; San Francisco, …2d ago
-
A/B | A/B Testing | API Development | AWS Bedrock | Access Control401k plan | Healthcare premium coverage | Paid Company Holidays | Paid time off | Phone stipendSenior-level Full TimeSan Carlos - Hybrid R2d ago
-
Amazon Web Services | Apache Airflow | Apache Flink | Apache Hive | Apache HudiContinuing education | Dental insurance | FSA | HSA | Health insuranceSenior-level Full TimeRochester, MN, United States R2d ago
-
Infrastructure Engineer USD 180K-250KAWS | Azure | Docker | GCP | GPU ComputingOnsite in SF Bay Area | Relocation supportEntry-level Full TimeSan Francisco, CA, US2d ago
-
12V Battery - Data Analytics Engineer USD 86K-144KCAN bus | Cause analysis | Data Engineering | Data analytics | Data loggingMid-level Full TimeAuburn Hills, MI, United States2d ago
-
Staff Software Engineer, YouTube Ads Machine Learning USD 207K-300KData Processing | Data Storage | Distributed Computing | Embeddings | Fine TuningBonus | Equity | Health insurance | Paid time off | Retirement plansSenior-level Full TimeMountain View, CA, USA2d ago
-
Data Processing | Debugging | Distributed Computing | Information Retrieval | Language ModelsSenior-level Full TimeSunnyvale, CA, USA2d ago
-
C++ | Data Processing | Debugging | Generative AI | Google CloudHealth insurance | Learning and development opportunities | Paid time off | Relocation assistance | Retirement planSenior-level Full TimeMountain View, CA, USA2d ago
-
C++ | Data Processing | Debugging | Language Models | Language ProcessingSenior-level Full TimeMountain View, CA, USA2d ago