Mainframe Technical Support Engineer - Storage Management
USA-IL Lisle Warrenville Road, United States
USD 59K-90K Mid-level Full Time
Tasks
- Analyze customer data and research solutions
- Communicate business impact to development team
- Follow case hygiene best practices
- Investigate product defects using logs traces dumps debuggers
- Lead and coordinate escalated aged issues
- Maintain lab environments to replicate customer issues
- Participate in severity 1 weekend on call rotation
- Prioritize and manage multiple concurrent cases
- Provide technical support for mainframe storage management issues
- Use Knowledge Centered Service processes for knowledge management
Perks/Benefits
- 401k match
- Employee assistance program
- Employee stock purchase program
- Medical/Dental/Vision
- Paid Holidays
- Paid family leave
- Paid sick leave
- Paid vacation
Skills/Tech-stack
Case management | DFHSM | DFSMS | Defect investigation | Environment replication | IDCAMs | IEBCOPY | IEBGENER | ISPF | JCL | KCS | Knowledge-centered service | Lab Environment Replication | Lab environment | Mainframe Storage | Mainframe storage management | RMM | Rexx | SMP/E | Software defect investigation | Storage management | USS | Z/OS | Z/VSE | Z/vm | ZOSMF
Education
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