Business Analytics, Member Experience

Austin, TX

USD 46K-50K (estimate) Mid-level Full Time

@ B...

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Found 1mo ago

Tasks

Administer support platforms
Analyze contact drivers and escalation patterns
Analyze handle time trends
Build shift structure and scheduling
Create dashboards for queue health and productivity
Design operational reporting suite
Diagnose root causes of missed targets
Drive efficiency improvements with Product and Ops
Evaluate support tooling
Forecast inbound volume
Identify capacity gaps
Implement real time operational changes
Monitor response time performance
Own SLA tracking and reporting
Predict staffing needs

Perks/Benefits

Skills/Tech-stack

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Business Analytics, Member Experience

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