AI Solutions Analyst - Contact Center Technologies
Tasks
- Analyze interaction data and operational metrics
- Build dashboards and reports for AI metrics
- Configure and maintain AI workflows
- Ensure AI workflows comply with data privacy and security standards
- Execute continuous improvement initiatives for AI workflows
- Maintain documentation for configurations changes and operational impacts
- Monitor AI performance and adoption
- Operate AI enabled contact center solutions in production
- Support pilot programs and proof of concept initiatives
- Support release readiness and post release monitoring
- Troubleshoot workflow degradation and data quality issues
- Tune models and refine agent guidance
Perks/Benefits
- N/A
Skills/Tech-stack
AI workflow | AI workflow automation | AWS Lex | Agent Assist | Agile | Analytics | Azure AI | CRM | Code platforms | Contact center | Contact center operations | Conversational AI | Cresta | Dashboarding | Data Quality | Data Quality Management | Five9 | Genesys | Google Dialogflow | Low Code | Low-Code Platforms | Microsoft Azure | Microsoft Azure AI | Model Tuning | NICE | NLP | No Code | No-Code Platforms | Predictive Analytics | Quality management | Real Time | Real-time agent assist | SAP CRM | Salesforce | Virtual Agent | Workflow Monitoring | Workflow automation
Education
Bachelor Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
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