Customer Success Engineer – Analytics as a Service
Fairport, NY, United States
USD 66K-124K (estimate) Senior-level Full Time
Tasks
- Automate provisioning and monitoring
- Coordinate DevOps product and engineering teams
- Develop AI customer success capabilities
- Develop customer success workflows
- Ensure customer adoption and measurable outcomes
- Establish voice of customer processes
- Improve product using customer feedback
- Lead service deployment
- Monitor service health
- Own customer lifecycle
- Produce ROI reporting and success plans
Perks/Benefits
- N/A
Skills/Tech-stack
AI Automation | Cloud Platforms | Customer Health | Customer Self-Service | Customer Success | Customer health scoring | Cybersecurity | Data integration | DevOps | Documentation automation | Health scoring | KPI Dashboards | Networking | Operational maturity | Provisioning automation | ROI reporting | SaaS | Self-Service | Service Monitoring | Uptime Optimization | Usage analytics | Voice of Customer | Workflow Orchestration
Education
N/A
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