Head of AI Enabled Strategy & Operating Model (Sales and Service)
London, GB, E1 8EP
GBP 85K-109K (estimate) Executive-level Full Time
Tasks
- Create transformation roadmap and delivery plan
- Define AI capability standards and governance
- Define AI enabled sales and service operating model
- Design AI native operating model
- Drive reuse across journeys and channels
- Ensure customer centric AI native transformation alignment
- Establish value frameworks and success measures
- Implement agent based operating model
- Implement transformation ways of working
- Lead AI led transformation delivery
- Lead cross-functional transformation teams
- Lead workforce and capability strategy
- Own operating model decisions and delivery outcomes
Perks/Benefits
- Company car scheme
- Discounted broadband
- Discounted mobile
- Equalized parental leave
- Holiday purchase scheme
- Online private GP
- Paid bonus
- Paid carer’s leave
- Pension scheme
- Private healthcare
Skills/Tech-stack
AI strategy | Agent-based | Agent-based systems | Artificial Intelligence | Business architecture | Customer Journey | Customer journey mapping | Data Governance | Enterprise Architecture | Journey Mapping | Machine Learning | Portfolio governance | Process Automation | Program Management | Service Design | Service Management | Transformation Management
Education
N/A
Roles
AI | AI Strategy Lead | AI Strategy Leader | Data and AI Strategy Lead | Head | Head of AI | Head of AI Strategy | Lead | Strategy Lead | Strategy Leader
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