Customer Service Representative (Order fulfillment) - German Speaker
Tasks
- Communicate order updates
- Coordinate with internal teams
- Escalate complex cases
- Improve order fulfillment processes
- Maintain customer and transactional data
- Manage order lifecycle
- Monitor open orders
- Process Customer Orders
- Resolve order issues
- Respond to customer enquiries
- Update customer master data
Perks/Benefits
- Accident insurance
- Critical illness insurance
- Family-friendly benefits
- Flexible cafeteria package
- Flexible working arrangements
- Home office
- Hybrid work
- Language courses
- Learning and development
- Life insurance
- Private healthcare
- Voluntary pension contribution
Skills/Tech-stack
CRM | Customer Operations | Customer communication | Customer support | Data Accuracy | ERP | Microsoft Office | Oracle | Order Management | Order fulfillment | Problem Solving | SAP
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