Senior Machine Learning Engineer, Customer Support Engineering
Tasks
- Apply feedback based learning and guardrails
- Build AI solutions for customer service products
- Build and enhance AI models and ML services
- Collaborate with product and design teams
- Develop LLM evaluation and testing automation
- Develop novel ML systems
- Integrate AI solutions into products
- Leverage agentic AI architectures
- Optimize AI model and system performance
- Shape ML initiatives from concept to production
Perks/Benefits
- N/A
Skills/Tech-stack
Agent systems | Artificial Intelligence | Autogen | Autonomous Reasoning | Fine Tuning | Human Feedback | Langgraph | Language Models | Large Language Models | Learning from Human Feedback | MLOps | Machine Learning | Memory | Model Evaluation | Model Serving | Model Training | Multi-Agent | Multi-Agent Systems | Orchestration | Planning | Pretraining | Prompt engineering | RAG | React | Reinforcement Learning | Reinforcement Learning from Human Feedback | Retrieval-Augmented Generation | Tool use
Education
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