Data Quality & Service Design Specialist
United States-Massachusetts-Boston-100 Cambridge Street
USD 72K-104K Mid-level Full Time
Tasks
- Analyze trends in data errors
- Collaborate with reporting teams
- Conduct data validation reviews
- Conduct user interviews and observations
- Create service blueprints
- Develop data quality standards
- Document service standards
- Ensure accessibility and usability
- Identify root causes of data issues
- Map customer journeys
- Monitor data integrity
- Prototype and test improvements
- Provide staff coaching on data entry
- Recommend operational improvements
- Redesign workflows to improve efficiency
- Test new releases
Perks/Benefits
- N/A
Skills/Tech-stack
Accessibility | Analytics | CRM systems | Cause analysis | Configuration Management | Customer Journey | Customer journey mapping | Data Integrity | Data Quality | Data Validation | Journey Mapping | MS Office | Microsoft Teams | Requirements Analysis | Requirements documentation | Root Cause Analysis | Root cause | SaaS | Service Blueprinting | SharePoint | System Requirements | System requirements analysis | Test Documentation | Test Planning | Usability Testing | Workflow redesign
Education
Regions
Countries
States
Cities
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