Senior Technical Services Engineer- Weekends
Tasks
- Advise customers on cloud strategies
- Coach and mentor junior engineers
- Collaborate with product and engineering teams
- Create customer facing support assets
- Create troubleshooting methodologies
- Cross-train peers
- Gather customer feedback
- Identify improvements to support processes
- Perform log and server analysis
- Research, reproduce, and troubleshoot issues
- Review and test new features
- Serve as customer technical subject matter expert
- Support customer installs and usage
- Translate technical concepts for customers
- Troubleshoot application problems
- Write knowledge base articles
Perks/Benefits
- 401k plan
- Employee stock purchase program
- Fertility assistance
- Flexible paid time off
- Mental health counseling
- Parental leave
- Transgender-inclusive health insurance coverage
Skills/Tech-stack
API | AWS | Atlas | Backup | Cloud Manager | Command Line | Compass | Confluence | DevOps | Diagnostics | Disaster Recovery | DynamoDB | Elasticsearch | Encryption | Federated Authentication | GitHub | Google Cloud | IAM | Jira | Kafka | Kubernetes | Linux | Linux Command | Linux Command Line | Log Analysis | MS SQL | MS SQL Server | Microservices | Microsoft Azure | MongoDB | Monitoring | MySQL | Networking | PostgreSQL | SAML | SQL Server | SSO | Security | Server analysis | Terraform | Troubleshooting
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Technology
Regions
Countries
States
Cities
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