Analista de Suporte Jr | BTG Empresas
Tasks
- Analyze logs
- Coordinate with business development and operations teams
- Document procedures and solutions for knowledge base
- Ensure SLA compliance and service quality
- Log and track tickets in Salesforce
- Provide technical support to internal users and external users
Perks/Benefits
- Childcare allowance
- Dental insurance
- Employee Assistance Program (EAP)
- Extended maternity leave
- Extended paternity leave
- Life insurance
- Meal allowance
- Medical insurance
- Nutrition program
- Pharmacy discount
- Pregnancy program
- Private pension
- Public transportation allowance
- Totalpass
- Wellhub
Skills/Tech-stack
APM | Datadog | Distributed tracing | Docker | Dynatrace | Elastic Stack | Grafana | Kubernetes | New Relic | Prometheus | SQL | Salesforce
Education
Roles
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