Customer Analytics Specialist

Tasks

• Analyze CRM campaign performance
• Analyze CRM customer data
• Assess customer engagement
• Build customer segmentation
• Conduct business analysis and identify causation
• Create and maintain dashboards
• Deliver ad-hoc analysis and insights
• Develop customer activity profiles
• Develop lifecycle impact analysis
• Develop reports for management
• Monitor customer category changes
• Perform data reconciliation and manipulation
• Provide recommendations for targeting and conversion

Perks/Benefits

• N/A

Skills/Tech-stack

CRM Analytics | Customer Segmentation | Dashboarding | Data Analysis | Data Modeling | Data Reconciliation | ETL | MS Excel | Power BI | Python | R | SQL