Customer Fulfillment Analyst - Services
GREENVILLE, SC, United States
USD 68K-68K (estimate) Mid-level Full Time
Tasks
- Analyze customer concerns and identify root causes
- Coordinate issue resolution with service providers and internal teams
- Diagnose and triage operational and technical concerns
- Investigate and resolve service related issues
- Maintain accurate customer records
- Monitor service performance and customer activity
- Provide billing assistance and payment research
- Serve as first point of contact for customer inquiries
- Support continuous improvement initiatives
- Support onboarding training and education
Perks/Benefits
- Career growth
- Connected communities
- Cross-functional opportunities
- Equal employment opportunity
- Inclusive culture
- Mentorship
Skills/Tech-stack
Account Reconciliation | Billing | Cause analysis | Customer Onboarding | Customer Relationship Management | Customer Service | Customer relationship | Data Analysis | Desk support | Help desk | Help desk support | Invoice reconciliation | Issue Triage | Operational troubleshooting | Payment Research | Performance Monitoring | Relationship Management | Root Cause Analysis | Root cause | SAP | Salesforce | Service Management | Service Operations | Service Performance | Service performance monitoring
Education
Regions
Countries
States
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