Abteilungsleitung Service Operations & Analytics (w/m/d)
Tasks
- Deliver performance KPI and management reporting
- Develop customer operations steering models
- Manage workforce management and capacity planning
- Oversee resource planning for internal and external service units
- Plan and manage budgets
- Provide technical and disciplinary leadership for team
- Strengthen partner management with stakeholders and external partners
Perks/Benefits
- Additional paid time off
- Childcare subsidy
- Commuter subsidy
- Corporate benefits
- Employee discounts
- Employer-paid health insurance
- Ergonomic Office Furniture
- Flexible work arrangements
- Home office support
- Home-office equipment
- Jobrad
- Pension plan
- Training and development
- Wellhub
- Worldwide 24 7 accident insurance
Skills/Tech-stack
Budget Planning | Capacity Planning | Customer Operations | KPI Reporting | Operations Management | Partner management | Performance Management | Service Operations | Vendor management | Workforce Management
Education
N/A
Regions
Countries
States
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