AI Engagement Manager
Tasks
- Align success metrics with stakeholders
- Collaborate with sales on ownership and pipeline
- Coordinate delivery and product handoffs
- Create account plans
- Design solutions and scope projects
- Drive account renewals
- Gather customer insights for roadmap planning
- Identify expansion opportunities
- Lead churn risk early warning
- Manage engagement health
- Monitor retention and expansion metrics
- Own customer relationships
- Track NPS and CSAT
Perks/Benefits
- N/A
Skills/Tech-stack
Account Management | Customer Success | Data labeling | Enterprise Sales | Evaluation | Machine Learning | Procurement | RLHF | Red Teaming | Renewals management | Requirements Gathering | SLAs | Service Level | Service Level Agreements | Solution design | Technical account management | Vendor management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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