AI Engineer / Senior Platform Support Officer
USD 70K-118K Senior-level Full Time
Tasks
- Automate support workflows monitoring dashboards and alerting
- Collaborate on platform improvements with development MLOps and infrastructure
- Develop runbooks knowledge bases and escalation procedures
- Ensure compliance with security and data governance standards
- Manage incidents and problem management with ITIL processes
- Monitor maintain and optimize platform health performance and cost
- Participate in on-call rotation for critical issues
- Perform root cause analysis for outages and failures
- Provide mentorship and guidance to L1 L2 support engineers
- Serve as L3 escalation tier for production incidents
- Stay current with platform updates deprecations and feature releases
- Support model deployment release validation and rollback
- Troubleshoot end to end architecture across networking identity and serving layers
Perks/Benefits
- Dental insurance
- Employee assistance program
- Employee networks
- Flexible work/life support
- Health insurance
- Long-Term Disability coverage
- Paid time off
- Paid volunteer days
- Retirement savings plan (401(k)
- Vision insurance
Skills/Tech-stack
AI Foundry | AI Search | AKS | API Key | ARM Templates | AWS Bedrock | AWS IAM | AWS Lambda | Amazon CloudWatch | Amazon S3 | Amazon SageMaker | Apache Spark | Application Insights | Azure AD | Azure AI | Azure AI Foundry | Azure AI Search | Azure Cognitive | Azure Cognitive Services | Azure DevOps | Azure Monitor | Azure OpenAI | Azure OpenAI Service | Bash | Bicep | CI/CD | Change Management | CloudFormation | CloudTrail | Cognitive Services | Databricks | Delta Lake | Docker | EKS | Embeddings | Entra ID | Faiss | Git | GitHub Actions | Grafana | HTTP Status Codes | ITIL Change | ITIL Change Management | ITIL Incident | ITIL Problem | ITIL Problem Management | ITIL Service | ITIL Service Level Management | ITIL incident management | Incident Management | Jenkins | Kubernetes | Lifecycle Management | Log Analytics | MLflow | Managed Identities | Model Lifecycle | Model Lifecycle Management | Model Serving | NSG | OAuth | OAuth 2.0 | OpenAI Service | Pinecone | Powershell | Private Endpoint | PrivateLink | Problem Management | Prompt engineering | Python | RBAC | REST API | Rate Limiting | Retrieval-Augmented Generation | Retry logic | SAS Token | Security groups | Service Level Management | Service principals | Status codes | Terraform | Token Management | Unity Catalog | VNet | VPC | Vector Database | Vector Databases
Regions
Countries
States
Cities
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