AI Enginering Technical Lead (Permanent)
Tasks
- Build generative AI contact center solutions
- Design and implement complex contact center solutions
- Design contact center solutions
- Implement voice and chat solutions
- Improve call center metrics
- Lead GenAI integration design
- Mentor development team
- Oversee end-to-end solution delivery
- Plan and support contact center configuration
- Translate business requirements to scalable solutions
Perks/Benefits
Skills/Tech-stack
API Security | Amazon Lex | CCaaS | CRM | CTI | Chatbot | Generative AI | Google Dialogflow | GraphQL | IVR | JWT | Java | Node.js | OAuth | Omnichannel | PCI Compliance | Python | REST API | Salesforce | Voicebot
Education
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