AI Solutions Analyst - Contact Center Technologies
Tasks
- Analyze interaction data and operational metrics
- Build dashboards and reports for AI metrics
- Configure and maintain AI workflows
- Ensure AI workflows comply with data privacy and security standards
- Execute continuous improvement initiatives for AI workflows
- Maintain documentation for configurations changes and operational impacts
- Monitor AI performance and adoption
- Operate AI enabled contact center solutions in production
- Support pilot programs and proof of concept initiatives
- Support release readiness and post release monitoring
- Troubleshoot workflow degradation and data quality issues
- Tune models and refine agent guidance
Perks/Benefits
- N/A
Skills/Tech-stack
AI workflow | AI workflow automation | AWS Lex | Agent Assist | Agile | Analytics | Azure AI | CRM | Code platforms | Contact center | Contact center operations | Conversational AI | Cresta | Dashboarding | Data Quality | Data Quality Management | Five9 | Genesys | Google Dialogflow | Low Code | Low-Code Platforms | Microsoft Azure | Microsoft Azure AI | Model Tuning | NICE | NLP | No Code | No-Code Platforms | Predictive Analytics | Quality management | Real Time | Real-time agent assist | SAP CRM | Salesforce | Virtual Agent | Workflow Monitoring | Workflow automation
Education
Bachelor Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
Related jobs
-
SQL Data Analyst CAD 83K-105KAgile | Data Modeling | Database Design | Oracle Database | Oracle SQLMid-level Full TimeCA-ON-Mississauga14h ago
-
Agile delivery | Automation | Backlog Management | DAX | Data GovernanceSenior-level Full TimeSaskatoon, SK, CA, S7K 5R621h ago
-
Data Analyst - Risk Control CAD 94K-115KDAX | Data Governance | Data Modeling | Data Pipelines | Data QualityEmployee share purchase plan | Extra paid days off | Flexible work arrangements | Hybrid work model | TelemedicineMid-level Full TimeMississauga, 2 Prologis Blvd, Canada1d ago
-
Admin & AI Architect, RevOps & CRM Systems CAD 110K-120KAnthropic API | Apex | Autogen | CrewAI | Human-in-the-loopCareer development opportunities | Flex Time Off | Team-oriented work environmentSenior-level Full TimeOakville1d ago
-
Admin & AI Architect, RevOps & CRM Systems CAD 100K-110KAgent systems | Anthropic API | Apex | Autogen | CrewAICareer development opportunities | Comprehensive benefits package | Flex Time OffSenior-level Full TimeWinnipeg1d ago
-
Lead Data Analyst - Product Growth CAD 128K-154KA/B | A/B Testing | Amplitude | B testing | Causal InferenceCareer development opportunities | Health and welfare benefits | Hybrid work flexibility | Mentorship | Paid leaveSenior-level Full TimeToronto, Ontario, Canada1d ago
-
Specialist, AI Solutions CAD 90K-123KAI Foundry | AI Search | AI content safety | Alerting | Application InsightsMid-level Full TimeOakville, ON, Canada1d ago
-
Product Data Analyst - Acquiring Operations CAD 95K-120KA/B | A/B Testing | ACH Reconciliation | Anomaly Detection | B testingCompany volunteer days | Flex PTO | Health, dental, vision insurance | Paid Holidays | Remote-first cultureMid-level Full TimeRemote, Canada R1d ago
-
A/B | A/B Testing | Amplitude | B testing | CRM40% off products | Annual wellness subsidy | Defined benefit pension plan | Education assistance | Employee and family assistance programMid-level Full TimeToronto, ON, M5A 0N1, CAN R1d ago
-
AI Agents | API Integration | Agent systems | Automation | Data integrationFlexible learning structure | Mentor guided sessions | Portfolio building opportunities | Real-time feedback | Team based learning environmentMid-level Full TimeCanada1d ago
-
AWS | Autogen | Autonomous Agents | Azure | CRMContinuous learning opportunities | Flexible work environmentSenior-level Full TimeCanada1d ago
-
Senior Data Analyst – DEM&S Ecosystem Support / Analyste principal(e) des données – Soutien à l’écosystème DEM&S - NETE CAD 103K-138KAPI | Agile Development | Data Modeling | Data Quality | Data SerializationSenior-level Full TimeCA011 - MIN - Lasalle - …2d ago
-
Senior AI Engineer USD 141K-220KAI Search | Agentic AI | Agile Framework | Airflow | Alerting401k | Employee assistance program | Employer Savings Plan Matching | Fitness Reimbursement Program | Flexible work scheduleSenior-level Full TimeCanada-Ontario-Remote R2d ago
-
AI Data Engineer CAD 94K-144KClustering | Component analysis | Data Modeling | Data Quality | Data TransformationDental insurance | Disability insurance | Employee assistance program | Health insurance | Life insuranceMid-level Full TimeCAN, Ontario, Toronto, 200 Bloor Street …2d ago
-
Alteryx | Artificial Intelligence | Data Governance | Data Pipelines | Data QualityHybrid work arrangementSenior-level Full TimeHybrid, Canada R2d ago
-
AI Security | AI Services | AI compliance | APIs | AWS401k retirement plan | Flexible work options | Medical/dental/life/disability | Paid time off | Performance bonusSenior-level Full TimeKitchener, ON, Canada2d ago
-
RevOps Analyst (Analytics) USD 120K-160KAnalytics | BigQuery | CRM Data Governance | CRM data | Data GovernanceCo-working stipend | Health and dental benefits | Lunch stipend | Mental health budget | Parental leave top-upMid-level Full TimeNew York2d ago
-
Agile | Azure Cosmos | Azure Cosmos DB | Azure Data | Azure Data LakeContract-to-permanent | Full-time benefits | Hybrid workMid-level ContractToronto, Canada3d ago
-
AI Savvy Data Analyst (English version) CAD 100K-115KAnomaly Detection | BigQuery | Cause analysis | Cloud APIs | ColabAdditional day off for birthday | Flex days paid between Christmas and New year | Flexible work hours | Remote work | Transit pass discountMid-level Full TimeMontréal, QC, Canada R4d ago
-
Agile | Azure | Choice Modeling | Classification | Conjoint analysisMid-level ContractDowntown Toronto (Ryerson), Canada4d ago
-
Account Segmentation | Bulk Data Updates | Bulk data | CRM data | CRM data integrityContract position | Flexible location within Canada | Fully remote | Monday to Friday scheduleMid-level Full TimeCanada R4d ago
-
Agile | Data Modeling | Data Quality | Data Visualization | DatabricksCross-functional collaboration | Fully remote in Canada | Long-term project stability | Work-life balanceSenior-level Full TimeCanada R4d ago
-
Senior Analyst, Business Insights And Analytics CAD 69K-129KCritical Thinking | Data Analysis | Data Visualization | Executive stakeholder management | Microsoft AzureDefined benefit pension plan | Employee Savings and Investment Plan | Flexible work model | Hybrid work | Paid vacationSenior-level Full TimeMontreal, Canada5d ago
-
Senior Analyst – Data Governance CAD 80K-128KAWS | Collibra | Confluence | Critical Data Elements | Data ElementsSenior-level Full TimeSun Life Toronto One York, Canada5d ago
-
Senior Analyst – Data Governance CAD 80K-128KAWS | BI reporting | Cloud Computing | Collibra | ConfluenceCareer growth opportunities | Employee wellbeing programs | Hybrid work options | Wellness programsSenior-level Full TimeSun Life Toronto One York, Canada5d ago