AI Support Engineer (II+)
Windward Campus, United States
USD 137K-210K (estimate) Mid-level Full Time
Tasks
- Build diagnostic tools runbooks automated workflows
- Collaborate on incident documentation and remediation
- Contribute to postmortems continuous improvement
- Escalate issues to AI engineering
- Implement observability logging alerting
- Investigate latency failures model drift hallucination prompt misbehavior broken integrations
- Maintain troubleshooting knowledge bases
- Monitor production AI incidents
- Perform root cause analysis
- Resolve production incidents
- Triage production issues
Perks/Benefits
Skills/Tech-stack
AI Governance | AWS | Alerting | Amazon Bedrock | Autogen | Azure OpenAI | CI/CD | CrewAI | GCP | Generative AI | Incident Management | LLM Operations | Langchain | Langgraph | Lifecycle Management | Logging | MLOps | Model Deployment | Model Evaluation | Model Lifecycle | Model Lifecycle Management | Observability | OpenAI | Prompt engineering | Python | RAG | RLHF | Retrieval-Augmented Generation | SageMaker | Shell Scripting | Snowflake Cortex | Vertex AI
Education
Roles
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