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MLOps Support Team Lead

Nairobi, Nairobi County, Kenya

USD 150K-208K (estimate) Senior-level Full Time

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Found 23d ago

Tasks

Create and maintain runbooks and playbooks
Define MLOps support operating model
Define on call rotations and coverage
Drive automation and self healing improvements
Drive corrective actions
Establish SLAs and SLOs
Implement monitoring for pipelines and data flows
Implement observability for infrastructure and compute
Improve instrumentation logging and alerting
Improve time to detect and time to resolve
Lead global MLOps support team
Manage major incident escalation
Manage support processes across partners and stakeholders
Monitor model performance and drift
Own production ML reliability
Perform root cause analysis
Reduce repeat incidents
Run incident triage and resolution
Standardize support intake triage and resolution
Support onboarding into standardized support model
Track operational metrics and service health

Perks/Benefits

N/A

Skills/Tech-stack

AWS | Azure | Bash | Bias monitoring | Cause analysis | Cloud Platforms | Cloud platform | Data Integrity | Databricks | DevOps | Docker | Google Cloud | Google Cloud Platform | Grafana | Incident Management | Kubernetes | MLOps | MLflow | Machine Learning | Model Drift | Model Monitoring | Monitoring | New Relic | Observability | Power BI | Python | Reliability Engineering | Root Cause Analysis | Root cause | SQL | Service Level | Service Level Agreement | Service Level Objective | Site Reliability | Site Reliability Engineering | Time To Resolve | Time to Detect

Education

N/A

Roles

DevOps | DevOps Engineer | Engineer | MLOps Engineer | Reliability Engineer | Site Reliability Engineer

Regions

Countries

States

Nairobi County, KE

Cities

Nairobi, Nairobi County, KE

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