Analyst Applications – ServiceNow Conversational & GenAI
Piracicaba, São Paulo, Brazil
BRL 253K-390K (estimate) Senior-level Full Time
Tasks
- Analyze virtual agent live agent and voice data using AI tools to improve containment
- Conduct user testing analyze feedback and improve user experience design
- Coordinate ServiceNow platform releases deployment readiness and validation
- Define technical solution design including architecture and integration patterns
- Drive validation testing and production readiness for releases
- Ensure quality and accuracy of knowledge base content and self service solutions
- Establish responsible AI practices including evaluation datasets hallucination containment metrics PII handling and human in the loop feedback loops
- Evaluate LLM outputs for accuracy grounding safety and conversational analytics insights
- Guide review and validate update sets configurations and logic implementations
- Lead design development testing and continuous improvement of Virtual Agent solutions
- Manage ServiceNow HI support cases and validate resolutions
- Manage issue investigation root cause identification and resolution
- Operationalize Now Assist capabilities including model selection and prompt design
- Own end to end user story lifecycle and sprint readiness
- Plan design and govern AI agents in AI Agent Studio including tool skill configuration grounding sources and guardrails
- Prioritize backlog and collaborate on sprint planning and execution
Perks/Benefits
- Dental plan
- Employee resource group support
- Extended maternity and paternity leave
- Life and personal insurance
- Meal assistance
- Medical plan
- Medicines reimbursement
- Private pension plan
- Profit share
- Psychological legal social and finance support program
- Transportation
Skills/Tech-stack
AI Agent | AI Agent Studio | AI Search | Agent Studio | Architecture | Azure DevOps | Containment Strategy | Human-in-the-loop | ITSM | Integration | LLM | NLU | Now Assist | Prompt engineering | ServiceNow | Skill Kit | System Testing | Test strategy | The Loop | Update Sets | Virtual Agent
Education
N/A
Regions
Countries
States
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