Analyst (Customer Experience Analytics & Process Improvement)
Centennial Tower, Singapore
SGD 72K-100K (estimate) Mid-level Full Time
Tasks
- Analyze customer feedback and survey results
- Build and maintain executive dashboards and KPI tracking
- Collaborate with IT and operational teams for VoC platform
- Conduct ad hoc analyses and trend identification
- Create automated reports and recurring KPI reporting
- Design interactive dashboards for Voice of Customer
- Improve data collection and ETL processes
- Manage customer experience databases and datasets
- Measure effectiveness of customer experience initiatives
- Partner with stakeholders on process improvement
- Perform statistical analysis and data visualization
- Prepare presentation materials for stakeholder alignment
- Support Voice of Customer platform upgrades and user adoption
- Support vendor system enhancements
- Translate complex data into recommendations
Perks/Benefits
Skills/Tech-stack
Dashboard Development | Data Visualization | ETL | Excel | KPI Tracking | PivotTables | Power BI | Qualtrics | SQL | Statistical Analysis | VLOOKUP
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
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