Analyst-Data Analytics
Gurugram, HR, India
INR 2500K-4064K (estimate) Senior-level Full Time
Tasks
- Apply best practices for CX and analytics delivery
- Apply sampling and population based methodologies
- Conduct cross channel customer journey analysis
- Deliver CX analytics across servicing channels
- Develop executive insight packages and narratives
- Ensure timely accurate analytics delivery
- Extract sentiment themes and unmet needs using NLP
- Integrate LLM based workflows for analytics efficiency
- Interpret results and recommend actions
- Partner with stakeholders on analytics roadmaps
- Select relevant data and analytical methods
- Solve customer experience problems end to end
- Structure ambiguous questions into hypotheses
Perks/Benefits
- N/A
Skills/Tech-stack
Classification | Clustering | Correlation | Data Mining | GenAI | Hypothesis Testing | LLM | Machine Learning | NLP | Power BI | Python | Regression | SQL | Segmentation | Statistics | Tableau | Text Analytics
Education
Roles
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