Analyst/Sr Analyst, Contact Center - Analytics
Tasks
- Analyze contact center key performance metrics
- Create standard reports and support high value analysis
- Define KPIs and data sources with business partners
- Develop analytics plan and lead projects
- Develop new data sources and oversee database enhancements
- Own contact center data subject area and respond to data requests
- Perform quantitative analysis to identify insights
Perks/Benefits
- 401k program
- Car discounts
- Cruise discounts
- Dental benefits
- Employee assistance program
- Flexible spending accounts
- Health benefits
- Hotel discounts
- Pet insurance
- Prescription benefits
- Travel discounts
- Virtual doctor visits
- Vision benefits
- Wellness programs
Skills/Tech-stack
Azure Databricks | Big Data | Data Analysis | Data Manipulation | Data Modeling | Data Visualization | Data Warehousing | Data extraction | Microsoft Access | Microsoft Excel | Microsoft PowerPoint | Power BI | Project Management | Python | R | Relational databases | SAS | SQL | SSMS | Tableau
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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