Analyst/Sr Analyst, Contact Center - Analytics
Tasks
- Define KPIs and data sources with business partners
- Develop analytics plan and lead cross department projects
- Develop data sources and oversee database enhancements
- Manage contact center data subject area ownership
- Perform quantitative analysis on contact center subject areas
- Produce standard reports and support advanced analysis
- Support contact center KPI measurement and analysis
Perks/Benefits
- 401k program
- Dental insurance
- Employee assistance program
- Flexible spending accounts
- Health benefits
- Pet insurance
- Prescription benefits
- Travel discounts
- Virtual doctor visits
- Vision insurance
- Wellness programs
Skills/Tech-stack
Azure Databricks | Big Data | Data Analysis | Data Manipulation | Data Warehouse | Data extraction | Microsoft Access | Microsoft Excel | Microsoft Office | Power BI | Problem Solving | Project Management | Python | R | Relational databases | SAS | SQL | SSMS | Tableau
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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