Analyst/Sr Analyst, Contact Center - Analytics
Tasks
- Define KPIs and data sources with business partners
- Develop analytics plan projects
- Develop data sources and enhance databases
- Own contact center data subject area
- Perform quantitative analysis on contact center metrics
- Produce standard reports
- Support contact center KPI measurement
Perks/Benefits
- 401k program
- Car discounts
- Cruise discounts
- Dental insurance
- Employee assistance program
- Flexible spending accounts
- Health benefits
- Hotel discounts
- Pet insurance
- Prescription Coverage
- Travel perks
- Virtual doctor visits
- Vision insurance
- Wellness programs
Skills/Tech-stack
Data Manipulation | Data Modeling | Data Warehouse | Data extraction | Database Management | Microsoft Access | Microsoft Excel | Microsoft Office | Microsoft PowerPoint | Power BI | Problem Solving | Project Management | Python | R | SAS | SQL | Statistical Analysis | Tableau
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Related jobs
-
Business Data Analyst II USD 55K-90KDAX | Data Modeling | Data Visualization | Power BI | SQLDental insurance | Discounted stock purchase | Medical insurance | Paid time off | Prescription CoverageMid-level Full TimeWinston Salem, NC, US3h ago
-
Engineering Analyst, Trust and Safety, Intel Collections USD 132K-189KAutomation | C++ | Data Analysis | Data Pipelines | Database DesignMid-level Full TimeAustin, TX, USA9h ago
-
Data Analysis | Data Governance | Data Modeling | Data Visualization | Data structuringBackup childcare | Financial coaching | Health care coverage | Mental health support | On-site health and wellness centersMid-level Full TimeNew York, NY, United States17h ago
-
Senior Fraud Strategy Data Analyst USD 100K-168KAccount takeover | Activity Detection | Dashboards | Data Analysis | Fraud DetectionSenior-level Full TimeHybrid (San Francisco, California, US) R20h ago
-
Associate Researcher - Impact Analytics USD 85K-106KCausal Inference | Claims data | Cohort construction | DRG | Descriptive epidemiologyMid-level Full TimeUnited States20h ago
-
Analyst, People Analytics USD 168K-207KData Manipulation | Data Transformation | Data Visualization | Data reporting | Database DesignCompany benefits program | Discretionary annual bonus | Equity incentive plan | Hybrid workSenior-level Full TimeMountain View, CA, USA21h ago
-
Marketing Analytics and Reporting Analyst USD 78K-108KData Governance | Data Modeling | Data Visualization | Key Performance Indicators | Marketing Analytics401k match | Dental insurance | Health insurance | Life insurance | Paid HolidaysMid-level Full TimeTempe, AZ, United States21h ago
-
Staff Data Analyst USD 140K-217KA/B | A/B Testing | B testing | Business Analytics | Cause analysis401k matching | Dental insurance | Disability insurance | Employee assistance program | Employee stock purchase planSenior-level Full TimeUnited States | Remote R22h ago
-
Lead Analyst, Product Analytics USD 126K-180KAmplitude | Dashboarding | Data Exploration | Data Storytelling | Data VisualizationAdoption benefits | Commuter benefits | Education reimbursement | Employee assistance program | Employee donation matchSenior-level Full TimeNew York City22h ago
-
Quantitative Research and Development Director USD 200K-225KCloud Computing | Curve Modeling | Data Validation | Data analytics | Fixed IncomeFlexible hybrid work model | Health insurance | Life insurance | Paid time off | Personal/family careExecutive-level Full TimeJersey City, NJ, United States R23h ago
-
Actuarial Data Analyst, Captives USD 75K-85KData Normalization | Data Pipelines | Data Quality | Data Visualization | Data Warehousing401k | Commuter account | Dental insurance | Health insurance | Paid time offMid-level Full TimeDALLAS, TX, United States23h ago
-
Data Analyst USD 116K-137KData Analysis | Data Classification | Data Documentation | Data Preparation | Data Quality401k match | Paid Holidays | Paid time offMid-level Full TimeNew York, New York, United States1d ago
-
System and Technical Data Analyst USD 68K-110KData Analysis | Information Systems | Microsoft Office | Networking | PowerPointOn-site workMid-level Full TimeHuntsville, AL1d ago
-
AI Analyst USD 80K-120KAWS | Azure | Computer Vision | Data Analysis | Deep learning401k employer match | AD&D insurance | Dental insurance | Health insurance | Life insuranceMid-level Full TimeRemote, United States R1d ago
-
Senior Associate, Data Analyst & BI USD 68K-124KBusiness Requirements | Data Analysis | Functional Design | Functional testing | Requirement traceabilityFlexible work resources | Health and wellbeing programs | Paid leave | Paid volunteer timeSenior-level Full TimeWilmington, DE, United States1d ago
-
Sr. Analyst, Product Analytics USD 175K-248KA/B | A/B Testing | AWS S3 | Adobe Analytics | Association Rule MiningEqual opportunity employer | Telecommuting or working from homeSenior-level Full TimeUnited States, San Mateo, CA1d ago
-
Senior Data Modeling Analyst - Remote USD 95K-150KAWS | Batch Decisioning | CI/CD | Credit Risk | Credit decisioningInclusive culture | Remote work | Training and developmentSenior-level Full TimeCosta Mesa, CA, United States R1d ago
-
Access | Alteryx | Balance sheet | Balance sheet analysis | ExcelBackup childcare | Financial coaching | Health care coverage | Mental health support | Retirement savings planExecutive-level Full TimeBrooklyn, NY, United States1d ago
-
Senior IT Data Analyst USD 97K-199KChange Management | Cloud ERP | Data Conversion | Data Governance | Data LakesCareer development | Flexible work from home | Health care benefits | Retirement benefits | Wellness benefitsSenior-level Full TimeCleveland, OH, United States1d ago
-
Trusts and Estates Tax Data Analyst USD 173K-197KAlteryx | Automation | Dashboarding | Data Analysis | Data ReconciliationBackup childcare | Financial coaching | Health care coverage | Mental health support | MentorshipMid-level Full TimeNewark, DE, United States1d ago
-
Budgeting | Business Analytics | Dashboarding | Data Visualization | Excel401k | Bonus opportunities | Career growth | Dental insurance | Medical insuranceSenior-level Full TimeFulton, MD1d ago
-
Lead Data Analyst USD 102K-128KA/B | A/B Testing | Amplitude | B testing | Causal InferenceCareer development opportunities | Health benefits | Hybrid work model | Mentorship | Paid time offSenior-level Full TimeWaltham or Boston, MA1d ago
-
Data Owner, Sr. Associate - Business Banking USD 90K-128KAWS | Agile | Alteryx | Azure | Data ArchitectureBackup childcare | Financial coaching | Health insurance | Mental health support | Onsite wellness centersMid-level Full TimeColumbus, OH, United States1d ago
-
Data Analyst (Hybrid) USD 110K-150KData Analysis | Data Processing | Data Visualization | Distributed data | Distributed data processing401k matching | Employee stock purchase plan | Generous time off | Medical/Dental/Vision | Paid HolidaysMid-level Full TimeSan Francisco, CA R1d ago
-
Data Analyst USD 110K-150KApache Spark | Data Analysis | Data Ingestion | Data Modeling | Data Storytelling401k matching | Dental insurance | Employee stock purchase plan | Health insurance | Paid time offMid-level Full TimeSan Francisco, CA or Remote (U.S.) R1d ago