Analytics and Insights Lead (CX)
Manila, Philippines (Remote)
R
PHP 150K-150K (estimate) Senior-level Full Time
Tasks
- Build reporting frameworks
- Create data governance processes
- Design customer voice program metrics
- Develop searchable insights libraries
- Drive change management success metrics
- Evaluate and integrate AI reporting tools
- Maintain data integrity and accuracy
- Manage data request intake
- Transform customer data into insights
Perks/Benefits
Skills/Tech-stack
AI tools | Business Intelligence | Change Management | Customer Feedback | Customer feedback analysis | Data Analysis | Data Governance | Data Modeling | Data Quality | Feedback Analysis | Metrics development | Project Management | Reporting | Stakeholder management
Education
N/A
Roles
Analyst | Analytics | Analytics Lead | Customer Experience Analyst | Experience Analyst | Insights Lead | Lead
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