Analytics & Assurance Officer, WRB BRM

Tasks

• Conduct call monitoring
• Conduct control sampling testing
• Escalate irregularities for investigation
• Escalate process gap actions
• Evaluate key control indicators
• Execute correspondence assurance review
• Follow up remediation with processing teams
• Identify noncompliance and exceptions
• Identify process gaps
• Perform quality assurance
• Report exceptions in risk repository system
• Review voice logs

Perks/Benefits

• Annual leave
• Digital wellbeing platform
• Employee assistance program
• Flexible working
• Life insurance
• Maternity leave
• Medical insurance
• Parental leave
• Resilience Courses
• Retirement savings plan
• Sabbatical
• Volunteering leave

Skills/Tech-stack

Call monitoring | Log review | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | Risk Reporting | Voice Log Review