Analytics Engineer
Tasks
- Analyze impact of AI support agents
- Build KPI frameworks for support performance
- Build and maintain analytical infrastructure
- Build dashboards in Omni for support teams
- Create insights and recommendations for stakeholders
- Create real time reporting for operational insights
- Define KPIs that measure support operations
- Develop data models for support analytics
- Translate business questions into data queries
Perks/Benefits
Skills/Tech-stack
Airflow | Business Intelligence | DBT | Data Modeling | Data Visualization | Data analytics | Looker | Real Time | Real-time reporting | SQL | Tableau | Time Reporting
Education
N/A
Roles
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