Associate I, Customer Service Support (Order Monitoring & Data Analyst - OTI)
Tasks
- Analyze order exception trends
- Build operational reports
- Communicate order status and delays
- Coordinate automation incidents resolution
- Coordinate demo equipment transactions
- Create KPI dashboards
- Ensure SOP and GxP compliance
- Maintain auditable records
- Maintain custom pak quotations
- Manage equipment financing documentation
- Monitor order management processes
- Perform root cause analysis
- Resolve order exceptions
- Support internal controls
- Support order fulfillment
- Support purchasing and procurement records
Perks/Benefits
- N/A
Skills/Tech-stack
Backorder Management | Cause analysis | Customer Service | Dashboarding | Data Analysis | GxP | Microsoft Access | Microsoft Excel | OTIF | Order Management | Order to Invoice | Pricing Administration | Process optimization | Root Cause Analysis | Root cause | SAP | SOP compliance | Tableau
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Business Administration | Bachelor of Science in Data Analytics | Bachelor of Science in Finance | Bachelor of Science in Information Systems | Bachelor of Science in Operations Management | Bachelor of Science in Supply Chain
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