ATLAS ANALYTICS - Client Relations & Account Manager

Tasks

• Close renewals end to end
• Conduct kick-off calls
• Coordinate growth and ops handoffs
• Create SOPs and playbooks
• Facilitate expansion ideation
• Flag risks and opportunities via EOS
• Handle client objections
• Host onboarding workshops
• Identify upsell opportunities
• Lead client onboarding
• Maintain CRM notes and next steps
• Manage expectations
• Own client portfolio
• Run monthly strategic calls
• Secure testimonials and case studies
• Translate performance metrics into recommendations

Perks/Benefits

• Async-first culture
• Direct exposure to executives
• Flexible time off
• Fully remote
• High autonomy
• PTO

Skills/Tech-stack

Account Management | Async communication | B2B SaaS | CRM | Client Onboarding | Customer Retention | EOS | Email | Go-to-Market Strategy | Go-to-market | Loom | Market Strategy | Objection Handling | Performance Metrics | SOP Development | Sales strategy | Slack | Upselling