Automation Lead (Platform Automation & Innovation)
Tasks
- Automate ITSM workflows for triage categorization routing enrichment approvals and communications
- Automate Microsoft 365 and collaboration platform workflows
- Automate endpoint remediation scripts and one to many fixes
- Automate identity and access provisioning and deprovisioning
- Build automation pipelines with CI CD testing and controlled releases
- Build closed loop automation with DeX ITSM orchestration and endpoint remediation
- Build dashboards and track KPIs and OKRs
- Build platform first reusable automation patterns
- Build reusable accelerators remediation libraries runbook catalogs integration templates playbooks
- Define digital workplace automation roadmap
- Deliver endpoint management automation using Intune MECM SCCM Jamf and Workspace ONE
- Detect digital employee experience issues using DeX platforms
- Enable VDI and DaaS automation use cases
- Ensure security compliance least privilege secrets management audit logs and change controls
- Establish automation intake prioritization and governance
- Identify automation opportunities across service desk and endpoint
- Implement API based integration event driven orchestration and secure automation
- Implement experience scoring and link improvements to ticket reduction
- Implement responsible AI guardrails security privacy governance and auditability
- Implement ticket deflection with self service and virtual agents
- Integrate and align automation with CMDB
- Lead ServiceNow workflow automation with Flow Designer and Orchestration
- Mentor automation architects and engineers and build innovation culture
- Partner with AI CoEs to productionize solutions with monitoring evaluation and adoption
- Present roadmaps progress and outcomes to stakeholders
- Prototype and deploy AI and GenAI workplace use cases
Perks/Benefits
- N/A
Skills/Tech-stack
1E | AI | API Integration | Access Management | Access deprovisioning | Access provisioning | Active Directory | Aternity | Audit Logging | Automation governance | Azure Active Directory | CI/CD | CMDB | Change Management | Configuration Manager | DaaS | Dex | ESM | Endpoint Configuration Manager | Entra ID | Event Driven | Event-driven architecture | Exchange | Flow Designer | Freshworks | GenAI | Grafana | ITSM | Identity and Access Management | Identity and access | IntegrationHub | Intune | Jamf | Knowledge Management | Lakeside | Language Processing | Least Privilege | MECM | MFA | Microsoft 365 | Microsoft Endpoint | Microsoft Endpoint Configuration Manager | Natural Language | Natural Language Processing | NexThink | Orchestration | Performance Analytics | Power BI | Remedy | SCCM | SSO | Secrets management | Security Compliance | Self-Service | ServiceNow | SharePoint | Splunk | Teams | Testing | Ticket deflection | VDI | Virtual Agent | Virtual Agents | Workspace One
Education
N/A
Roles
Automation Engineer | Automation Lead | Engineer | Lead | Platform | Platform Automation Lead
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