AVP, Client Experience & Post Trade Analytics (FXMM / OTC)
Bukit Jalil KL, MY
USD 135K-165K (estimate) Executive-level Full Time
Tasks
- Define operational metrics
- Develop client profiling and segmentation
- Drive escalation for complex client issues
- Drive service excellence
- Ensure SLA resourcing
- Generate data analytics insights
- Implement automation and digitisation
- Improve confirmation timeliness
- Improve settlement efficiency
- Lead client operations strategy
- Oversee global query management
- Partner with sales and client service teams
- Resolve post trade issues
- Simplify processes
Perks/Benefits
- Annual leave
- Digital wellbeing platform
- Employee assistance programme
- Flexible working
- Life insurance
- Medical insurance
- Mental health support
- Parental leave
- Resilience training
- Retirement savings
- Sabbatical
- Sick leave
- Volunteering leave
Skills/Tech-stack
Artificial Intelligence | Automation | Behavior Analysis | CLS | Client behavior analysis | Confirmations | Data analytics | Digital tools | Digitization | FM Digital Tools | FXMM | KPI Development | Metrics management | OTC Derivatives | Operational Transformation | Post-trade | Post-trade operations | Process Improvement | Service Optimization | Settlements | Stakeholder management | Swift | Trade operations
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
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