Global Network Performance Lead, Emerging Product & GenAI
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
USD 153K-222K (estimate) Senior-level Full Time
Tasks
- Analyze operational performance data
- Design and pilot scalable partner solutions
- Drive operational excellence across sites
- Execute content moderation BPO strategy
- Identify and mitigate operational financial compliance risks
- Lead RFP processes and partner evaluation
- Manage contract lifecycle and onboarding
- Manage partner relationships and delivery escalations
- Monitor network performance against KPIs
- Negotiate BPO contracts and SLAs
- Perform partner cost analysis and pricing governance
- Provide performance risk and financial reporting
- Run business reviews audits and governance assessments
- Stay current on Trust and Safety and BPO trends
Perks/Benefits
- N/A
Skills/Tech-stack
Capacity Planning | Contract Management | Data Analysis | Financial Analysis | Governance | KPI Management | Operational excellence | Partner management | Performance Management | Pricing governance | Program Management | RFP management | Risk Management | Service Level | Service Level Agreements | Stakeholder management | Trust and Safety | Workforce Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
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