Bioinformatics Support Scientist – Next-Generation Sequencing (NGS) and Microarray

France - Courtaboeuf - 16 Avenue du Quebec - Remote R

EUR 36K-52K (estimate) Mid-level Full Time

@ T...

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Found 23h ago

Tasks

Capture recurring issues and feedback
Create technical summaries and artifacts
Document findings and resolutions
Escalate high severity issues
Identify root causes
Maintain case management records
Maintain support documentation
Own customer cases end-to-end
Participate in product training
Provide bioinformatics helpdesk support
Reproduce and investigate customer issues
Share lessons learned with team
Support follow through to resolution
Triage and prioritize customer cases
Troubleshoot NGS workflow issues
Troubleshoot microarray workflow issues

Perks/Benefits

Skills/Tech-stack

Education

Bachelor of Science | Master of Science | PhD

Roles

Regions

Europe | North America

Countries

Canada | France

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