Experience Analytics Manager

Tasks

• Analyze service and clienteling performance for conversion and retention
• Assess business impact of experience investments
• Compare event formats locations and client segments
• Consolidate experience performance data across KPIs
• Create specialist performance dashboards
• Develop event ROI and effectiveness framework
• Develop experience dashboard and ensure KPI governance
• Evaluate event portfolio performance
• Identify best practices and improvement opportunities
• Identify optimal event mix and resource allocation
• Identify performance drivers and barriers
• Measure short term and long term value
• Monitor specialist performance across categories and POS
• Support monthly experience performance reviews
• Translate analytics into recommendations

Perks/Benefits

• N/A

Skills/Tech-stack

Business Intelligence | Cause analysis | Clienteling Analytics | Dashboarding | Data Analysis | Data Governance | Data Visualization | Data structuring | Excel | KPI modeling | POS Analytics | ROI analysis | Retail Analytics | Root Cause Analysis | Root cause | Stakeholder management