Workforce Optimization Specialist
Aguascalientes, Aguascalientes - Mexico
MXN 144K-168K (estimate) Entry-level Full Time
Tasks
- Align capacity planning and staffing strategies
- Analyze operational deviations
- Collaborate with operations quality and BI teams
- Design and automate operational dashboards
- Develop forecasting models
- Document process improvements
- Optimize workforce management scheduling
- Perform root cause analysis
- Recommend actionable optimization steps
- Resolve complex campaign cases
Perks/Benefits
- Continuous learning
- Leadership development programs
- Professional growth opportunities
- Training and seminars
- Work from home one day per week
Skills/Tech-stack
Automation | CUIC | Calabrio | Contact center | Contact center metrics | Data Analysis | Excel | Forecasting | Operational Efficiency | Python | Resource Management | SQL | Series analysis | Statistical modeling | Time Series | Time Series Analysis | WFM | Workforce Management
Education
Regions
Countries
States
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