Call Center Enrollment Support Specialist
Stafford, Germanna Community College
USD 44K-49K Entry-level Full Time
Tasks
- Collaborate with campus partners to improve services
- Conduct outreach and follow up for enrollment
- Connect students with campus resources
- Guide students through enrollment processes
- Interpret and apply enrollment policies
- Maintain accurate records in CRM and student systems
- Provide customer service and enrollment support
- Resolve complex inquiries and troubleshoot barriers
Perks/Benefits
Skills/Tech-stack
Admissions | Banner | CRM | Customer Service | Data Management | EAB Navigate | Enrollment Management | FERPA | Financial Aid | Information Systems | Microsoft Office | PeopleSoft | Policy interpretation | Problem Solving | Record Keeping | Salesforce | Student Information Systems
Education
N/A
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