Digital Channels Specialist (Chatbot)

Tasks

• Analyze FAQ performance
• Create and optimize FAQ articles
• Develop UX content recommendations
• Diagnose and resolve product errors
• Improve email automation performance
• Manage FAQ and help center workflows
• Propose Help Center improvements using data
• Support cross channel customer experience improvements
• Use Zendesk to resolve user issues

Perks/Benefits

• Career growth and learning opportunities
• Flexible work model
• Health, dental, and life insurance
• Home office reimbursement
• Paid parental leave
• Paid time off
• Remote and hybrid options
• Wellbeing resources

Skills/Tech-stack

Chatbots | Customer Experience | Data Analysis | Email Automation | English communication | FAQ management | UX Writing | Workflow automation | Zendesk