Bellman

Tasks

• Answer guest queries and resolve complaints
• Assist in lost and found procedures
• Assist with luggage delivery and pickup
• Greet guests and visitors
• Handle room drops and room moves
• Maintain concierge and bell area cleanliness
• Maintain master key handling
• Park and retrieve vehicles
• Provide event and attraction information
• Provide hotel directions
• Record guest service transactions
• Report accidents security and safety issues
• Report maintenance issues
• Store luggage and manage storage rooms
• Support emergency response team
• Upsell hotel services

Perks/Benefits

• Corporate Social Responsibility participation
• Employee training and reviews
• Flexible schedule
• Overtime opportunities

Skills/Tech-stack

Confidentiality | Customer Service | Guest relations | Logbook record keeping | Luggage handling | Manual lifting | Map reading | Record Keeping | Upselling