Bellman

Tasks

• Answer guest questions
• Assist with luggage delivery and pickup
• Assist with valet parking
• Attend briefings and training
• Deliver newspapers parcels and messages
• Escort guests to rooms
• Handle master keys with care
• Maintain cleanliness of bell carts and hand trolleys
• Open and close car and hotel doors
• Perform room drops and room moves
• Provide customer service to guests
• Record transactions in log books
• Resolve guest complaints

Perks/Benefits

• Employee training
• Periodic reviews

Skills/Tech-stack

Complaint Resolution | Customer Complaint Resolution | Customer Service | Door handling | Guest relations | Interpersonal Communication | Luggage handling | Valet parking | Written communication