Benefits Support Associate, Missed Enrollments
Tasks
- Act as primary point of contact for clients and carriers
- Collaborate with R and D to define enhancements
- Communicate status to stakeholders
- Implement process automation improvements
- Manage escalations and issue lifecycles
- Resolve benefits and enrollment issues
- Root cause complex process and system issues
Perks/Benefits
- N/A
Skills/Tech-stack
API | Conflict Resolution | Customer support | EDI | Jira | Problem Solving | Project Management | Research | Salesforce | Zendesk
Education
N/A
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