Health & Benefits - AI Bot Optimization Specialist (Remote)
Oak Brook, IL, United States
USD 30K-31K (estimate) Mid-level Full Time
Tasks
- Conduct A B testing of flows and prompts
- Coordinate content tickets and validate fixes
- Evaluate AI platform updates
- Identify knowledge gaps mis routed intents and bot failures
- Lead root cause analysis for performance dips
- Maintain bot performance dashboard
- Monitor AI bot performance
- Monitor AI insights reports and emerging topics
- Perform go live monitoring for new bot use cases
- Review conversation transcripts and escalations
- Run structured tests and regression testing
- Tune retrieval configuration and conversational flows
Perks/Benefits
Skills/Tech-stack
A/B | A/B Testing | B testing | Cause analysis | Chatbot optimization | Contact center | Contact center metrics | Conversational AI | Conversational flow | Conversational flow design | Customer Satisfaction CSAT | Customer satisfaction | Data Analysis | Deflection Rate | Flow Design | Intent detection | Knowledge Base | Knowledge base management | NPS | Prompt engineering | RAG | Regression testing | Resolution Rate | Retrieval-Augmented Generation | Root Cause Analysis | Root cause | Test Planning
Education
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