Business Data Analyst (ServiceNow)

Katowice, PL R

PLN 241K-380K (estimate) Mid-level Full Time

@ C...

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Found 1d ago

Tasks

Analyze trends and performance gaps
Build dashboards scorecards and reports
Conduct as is assessment of SLA KPI OLA frameworks
Configure and manage performance analytics indicators
Create report solution design documents
Define and document SLA KPI metrics
Enable reporting for penalties and earnbacks
Facilitate stakeholder workshops
Monitor and troubleshoot data collection failures
Support UAT and testing
Support continuous improvement and governance
Support monthly performance reporting and supplier reviews
Track supplier SLA KPI metrics in ServiceNow
Validate SLA KPI definitions with stakeholders

Perks/Benefits

Skills/Tech-stack

DAX | Dashboard Development | Data Modeling | Data Visualization | ETL | ITSM | KPI | OLA | Power BI | Report design | SIAM | SLA | SQL | ServiceNow | Stakeholder management | UAT

Education

N/A

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Business Data Analyst (ServiceNow)

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