Manager 2, Premier Support Engineering

Tasks

• Collaborate on high-priority escalations
• Create documentation and knowledge base articles
• Deliver technical training and certifications guidance
• Develop coach mentor team
• Drive projects to improve productivity processes procedures
• Ensure onboarding for new hires
• Handle employee relations for direct reports
• Manage TSE team
• Own team accountability and performance
• Partner on performance reviews and plans
• Reproduce and debug issues
• Resolve escalations as resource
• Troubleshoot customer issues

Perks/Benefits

• Best in class onboarding
• Community guilds
• Continuous professional development
• Employee stock purchase plan
• Global benefits
• Inclusive company culture
• Mentor/Buddy program

Skills/Tech-stack

Debugging | Documentation | Linux | Troubleshooting