Principal AI Solutions Architect, Customer Success
Virtual Office (United Kingdom)
R
GBP 78K-109K (estimate) Senior-level Full Time
Tasks
- Architect agentic systems and orchestration logic
- Build automated evaluation pipelines
- Conduct process redesign workshops for omnichannel CX
- Define baseline metrics and continuous improvement plans
- Define implementation KPIs and analytics
- Define reference architectures and integration patterns
- Deliver rapid POC and MVP implementations
- Design and implement evaluation frameworks for AI in production
- Design data flows for AI experience orchestration
- Ensure security, privacy, and regulatory compliance
- Establish responsible AI guardrails and prevent bias
- Feed evidence based field insights to product and solution teams
- Integrate AI components with CRM ERP and third party systems
- Lead AI discovery and strategy alignment
- Mentor customer and internal teams for AI maturity
- Translate business KPIs into technical priorities
Perks/Benefits
Skills/Tech-stack
APIs | AWS | Agent systems | Agentic AI | Artificial Intelligence | Automated testing | Azure | Bias Mitigation | CCaaS | Cloud Architecture | Cloud platform | Conversational AI | Data Analysis | Data Pipelines | Evaluation Frameworks | Event Driven | Event-driven architecture | GDPR | Google Cloud | Google Cloud Platform | Guardrails | HIPAA | JSON | Knowledge Engineering | LLM Agents | Multi-Agent | Multi-Agent Systems | Omnichannel experience | PCI | PDPA | Prompt engineering | Python | RAG | REST API | Retrieval-Augmented Generation | SQL | Schema Design | Security Compliance | Semantic Search | Solution architecture | Tool Schema | Tool schema design | Workflow design
Education
N/A
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