IN_Senior Associate_GE4CX Conversational AI Developer_GCC_Advisory_Bangalore
Bengaluru Millenia, India
INR 2000K-4500K (estimate) Senior-level Full Time
Tasks
- Build CX insights and analytics dashboards
- Build multi turn multimodal agent systems
- Configure agent assist knowledge recommendations and real time guidance
- Deploy solutions on Cloud Run and GKE
- Design conversational AI workflows
- Develop REST APIs webhooks and middleware
- Develop intents entities playbooks prompts and conversation flows
- Implement Dialogflow CX and Vertex AI virtual agents
- Implement fulfillment logic integrations with Python and Node.js
- Integrate with Salesforce Genesys Cisco and Avaya
- Maintain security compliance and data privacy best practices
- Measure CSAT NPS AHT and containment rate
- Participate in end to end delivery testing deployment and hypercare
Perks/Benefits
Skills/Tech-stack
AHT | API Management | Agent Assist | Apigee | Avaya | CSAT | CX Insights | Cisco | Cloud Run | Cloud Storage | Containment rate | Conversational AI | Data Studio | Dialogflow CX | Fine Tuning | Gemini API | Genesys | Google BigQuery | Google Kubernetes | Google Kubernetes Engine | Intent Accuracy | Kubernetes Engine | LLM Fine-tuning | Language Model | Large Language Model | Looker | Multi-Modal | Multi-modal AI | NPS | Node.js | Playbooks | Prompt engineering | Pub/Sub | Python | RAG | REST APIs | Salesforce | Sentiment Analysis | Vertex AI | Voice Biometrics | Webhooks
Education
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