Principal AI Solutions Architect, Customer Success

Tasks

• Build evaluation frameworks for AI quality
• Champion responsible AI guardrails
• Create automated evaluation pipelines
• Define AI reference architectures
• Define baseline metrics and iterate performance
• Design agent topology and orchestration logic
• Develop AI POC and MVP implementations
• Ensure GDPR and HIPAA compliance
• Integrate AI components with CRM and ERP
• Lead AI discovery workshops
• Mentor customers and internal teams

Perks/Benefits

• Flexible working

Skills/Tech-stack

AWS | Agentic AI | Azure | CCaaS | Conversational AI | Data Governance | Data Pipelines | Event Driven | Event-driven architecture | GCP | JSON | Knowledge Engineering | LLM | Prompt engineering | Python | RAG | REST APIs | Retrieval | SQL | Security Compliance