Lead Data Scientist - Contact Automation

London, United Kingdom

GBP 75K-115K (estimate) Senior-level Full Time

@ W...

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Found 21h ago

Tasks

Analyze conversation data for customer experience improvements
Build and scale A/B testing
Collaborate with product engineering and content design
Define metrics linking system performance to customer outcomes
Ensure reliable performance across languages and geographies
Identify assistant failure modes and drive improvements
Improve system behavior via prompt design and evaluation insights
Iterate on agentic workflows with engineers
Own evaluation framework design and evolution
Present data visualizations and proposals to influence product decisions
Propose actionable system changes from ambiguous problem spaces

Perks/Benefits

Skills/Tech-stack

Education

N/A

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Lead Data Scientist - Contact Automation

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